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Best Truck Dispatch Software Systems

Keeping trucking companies connected to their drivers, truck dispatching software is the backbone of efficiency in trucking. Allowing remote truckers, brokers and fleet managers alike to be updated in real-time, dispatching software helps manage essential tasks in the trucking industry.

If you’re looking for the best dispatch software system for your trucking business keep reading as to learn about types, features and what they’re best for.

Quicklook: Best Truck Dispatch Software

  • Best for full fleet management and FedEx contractors: TruckSpy
  • Best for third-party logistics (3PL) companies: Trimble Inc.
  • Best for small to mid-sized carriers and brokers: ITS Dispatch by TruckStop.com
  • Best for new or small trucking companies: TruckingOffice
  • Best for haulers and brokers: Axon Software
  • Best for freight brokers and full truckload/less than truckload (FTL/LTL) carriers: ProTransport
  • Best for retail or food industry last-mile delivery: Onfleet
  • Best for logistic services: Samsara Inc.

8 Best Truck Dispatching Software

Take a look at eight of the leading truck-dispatch software systems available in the market. Make your selection based on your company’s specific niche and needs.

TruckSpy

TruckSpy touts itself as an all-in-one fleet-management platform. With features specifically aimed at empowering driver compliance, safety and productivity, TruckSpy is a truck-dispatch software that keeps your drivers efficient. Packed with a drag-n-drop dispatch system, route deviation checker and an estimated time of arrival for all stops, TruckSpy can keep you at ease and your customers in the loop.  Because of the company’s long-standing relationship with FedEx, it a full part of its business is dedicated to that relationship, making this an easy fit for FedEx contractors.

Best for:

  • Full fleet management and FedEx contractors

Features: 

  • Drag-n-drop dispatcher that can be seen online
  • Route deviation identifier  
  • Realtime estimated times of arrival (ETAs)
  • Document scanner that attaches necessary documents to each stop
  • Real-time updates of dispatch assignments with turn-by-turn navigation

Benefits:

  • Every minute of driving is analyzed by artificial intelligence (AI) to make more efficient routes
  • Electronic logging device (ELD) compliance powered by an ELD that supports all Federal Motor Carrier Safety Administration (FMCSA) exceptions 
  • Turn-by-turn navigation support that tracks all driver deviation
  • Routes built remotely automatically show up on the driver’s tablet
  • Individual vehicle mileage reports (IVMRs) are done forever when working with FedEx and using its ELDs

Disadvantages:

  • No clear pricing model on the website 
  • All pricing seems to be a la carte, meaning no yearly discount

Pricing: $7 per month per truck; a demo must be scheduled to get true pricing.

Trimble

Trimble offers services that can meet the needs of a wide variety of trucking companies, but the software stands out for 3PL companies and brokers. With its transport management solutions (TMS) for 3PLs and brokers, Trimble’s multimodal optimization engine allows companies to fix every level of their supply chain.

Best for: 

  • 3PL 
  • Brokers

Features: 

  • Maintenance
  • Routing and route optimization
  • Safety and compliance
  • Transportation management

Benefits: 

  • Safety tracking is especially easy. 
  • Product is streamlined for dispatching. 
  • The software is user-friendly. 
  • Trimble makes driver tracking and route planning easy. 

Disadvantages:

  • There is a major learning curve requiring a great deal of time for employers and employees alike to master in order to achieve the full benefits of Trimble. 
  • Some users report that there are slow load times. 

Pricing: Schedule a demo to learn more about how pricing would apply to your company’s needs.

ITS Dispatch by TruckStop.com

An extension of TruckStop.com, ITS Dispatch is a leading dispatch software with enterprise-style features scaled for smaller businesses. With options to add customized modules that will outfit the software in the ways you need, ITS Dispatch is the most malleable truck-dispatching software. Boasting up to  50,000 users, ITS Dispatch will not only help you organize your company but will also allow it to continually grow.

Best for: 

  • Small to mid-sized carriers and brokers

Features:

  • International Fuel Tax Agreement (IFTA) reporting
  • Accounting
  • Invoicing
  • Maintenance
  • Dispatch

Benefits: 

  • Save load information sheets and other attachments in the files section
  • Links to QuickBooks
  • Easy to use and implement
  • Simple reporting features 

Disadvantages: 

  • The integration with QuickBooks is somewhat limited. 
  • There is no option to partially pay an invoice. 
  • A large learning curve has been reported by users. 
  • The communication between drivers and employers is limited.
  • A 48-hour data-import wait time may be incurred if you are a new signup.
  • The website has limited information on the product itself. 

Pricing

  • Broker: $75 per month (initial charge of $125)
  • Carrier: Pro: $99 per month + $5 per truck (initial charge of $125)
  • Broker Pro: $99 per month (initial charge of $125)
  • Combo Pro: $129 per month + $5 per truck (initial charge of $125)
  • Carrier & Broker: $105 per month (initial charge of $125)
  • Carrier: $75 per month (initial charge of $125)
  • IFTA: $15 per month + $5/truck (initial charge of $30)
  • Owner Operator: $50 per month (initial charge of $40) 

TruckingOffice

TruckingOffice is an affordable software option for smaller trucking operations. Bigger companies state that it lacks certain necessary features that larger outfits need. TruckingOffice also has been said to be much better for paying contractors than for employees. Overall, TruckingOffice is a great trucking dispatch software system for smaller companies or companies just starting out. 

Best for: 

  • New or small trucking companies

Features:

  • Dispatching
  • Accounting and invoice management
  • Fleet management
  • Expense reports and profits per mile
  • IFTA tax reports 
  • Maintenance
  • Analytics

Benefits:

  • Responsive customer support
  • Robust forums, online guides and a help center
  • Affordable
  • Simplifies the tax process

Disadvantages:

  • Although TruckingOffice’s customer support team is responsive, requests are all handled via tickets and emails rather than live chat or over the phone. 
  • The software lacks features that large trucking operations need. 

Pricing:

  • Owner-operator: $20 per month for a fleet of no more than two trucks
  • Mid sized: $45 per month for a fleet of no more than seven trucks
  • Fleet: $75 per month for a fleet of eight or more trucks
  • Broker: $45 per month for unlimited dispatches
  • Sign up for a free trial of the software before you commit to a subscription. 

Axon Software

Axon Software was founded in 1982, making it one of the more experienced software companies in the industry. The software features great integrations, such as PC*MILER and various mapping software. 

Best for: 

  • Haulers 
  • Brokers

Features: 

  • Fleet maintenance
  • Dispatch
  • Accounting
  • Invoicing
  • Ticketing
  • Transportation management
  • Tax fuel
  • Reporting

Benefits:

  • Mobile app for employees 
  • Real-time truck location, speed and more 
  • Custom reports available 
  • Identify problem areas to improve operations

Disadvantages: 

  • The software comes with a major learning curve. 
  • Axon is more expensive than most other systems. 
  • The tax information is somewhat limited and challenging to use. 

Pricing: Schedule a demo to learn more about how pricing would apply to your company’s needs. 

ProTransport

Established in 2005, ProTransport is an all-in-one trucking software that includes a robust truck-dispatching system. With ProTransport’s dispatching software, managers can communicate and organize their fleet workload in real-time. Though the company is less than 20 years old, some users report that the interface looks old and could use some updates. The software integrates well with other major systems, including QuickBooks and trucker fuel cards. 

Best for: 

  • Freight brokers 
  • Truckload and LTL carriers

Features: 

  • Dispatch
  • Accounting
  • Maintenance and safety
  • Analytics
  • GPS data

Benefits:

  • Accounts for all transactions, including paying drivers
  • Easy to use and teach to new employees 
  • Eliminates the need to print anything
  • User-friendly interface
  • Accessible customer service support 

Disadvantages:

  • Maintenance entries lack the ability to include photos or records. 
  • The software is somewhat outdated. 
  • The accounting feature lacks the ability to attach credit card statements.
  • Financial information is not able to be managed all in one place. 

Pricing: Schedule a demo to learn more about how pricing would apply to your company’s needs.

Onfleet

Specializing in making last-mile deliveries easier, Onfleet helps you route, dispatch and analyze your company’s deliveries while communicating seamlessly with your drivers. Providing real-time updates to all of your customers via short-message service (SMS) notifications to keep them informed and up-to-date, Onfleet is a choice product for high-volume and last-mile operations.

Best for:

  • Last-mile delivery, especially for retail and food industries

Features:

  • Automated dispatch
  • SMS notifications
  • Integrations with other systems
  • Fleet tracking
  • End-to-end route planning
  • Communication
  • Analytics

Benefits: 

  • Simple and easy onboarding process
  • Driver app available for iOS or Android
  • Drag-and-drop functionality
  • Add and delete tasks with ease

Disadvantages: 

  •  The system might be unavailable during maintenance periods. 
  •  The analytics are somewhat limited. 
  •  There are limited fields when it comes to inputting data. 

Pricing:

  • Launch: $500 per month
  • Scale: $1,150 per month
    • Launch and Scale plans include a 14-day trial
  • Enterprise: Contact sales for your custom enterprise pricing.

Samsara

Samsara offers dispatching software solutions and their hardware counterparts for trucking companies of all sizes and industries. The software is feature-rich but focuses deeply on all aspects of operations and communication. 

Best for:

  • Trucking companies providing logistics services

Features: 

  • Fleet maintenance
  • Route planning
  • Fuel management
  • Delivery scheduling and management
  • Trailer tracking
  • Dash cams
  • Real-time vehicle diagnostics
  • Compliance

Benefits:

  • Excellent value for the money
  • Strong functionality
  • Great customer support
  • Incredible ease of use

Disadvantages:

  • Some users report bugs, but customer service is responsive in resolving issues.
  • When new updates are released, the app might slow down for a few days.

Pricing: Fill out the company’s simple questionnaire and schedule a demo to learn more about how pricing would apply to your company’s needs.

How Does a Truck-Dispatch Software System Work?

Truck-dispatching software helps trucking companies pair drivers and their fleets with orders in need of being delivered. The technology of truck dispatch software can help manage all aspects of the supply chain. Many systems integrate with retail software and other technology involved in the logistics industry as well. 

Another amazing aspect of the software is that it can provide greater transparency for customers. They can see where their shipment is at all stages of the delivery process. It’s a major perk for customers to be able to use their mobile devices to track orders through online portals.

Dispatching the right driver will reduce costs and increase driver satisfaction rates by minimizing confusion and potentially pairing the wrong employee to a specific job. Drivers will see clear route planning details once they accept the job, making the process very simple. 

Managing all shipments through a truck-dispatching software system can also ensure that you meet all delivery timeline guarantees and keep your company’s reputation strong. Depending on which software you select, you might be able to access the following services.

  1. Route optimization
  2. Dispatching based on operations logic and priorities
  3. Automated scheduling
  4. Integrations with other software systems
  5. Option to automate dispatch or handle it manually
  6. Custom workflows
  7. Enhanced visibility and coordination for all parties involved
  8. Data and analytics

Things to Consider With Truck Dispatching Software Systems

Selecting the right truck-dispatching software will help you get the most value out of it. Before you start evaluating your options, make sure you learn about the most important features to look for in a software system of this type. 

Robust Operational Features

From order intakes and driver assignments to notifying customers about successful deliveries, some software systems lack crucial features that help trucking companies manage their operations. Make sure the system you select includes the following operational features:

  • Scheduling and dispatching
  • Task management
  • Time tracking
  • Communication
  • Route deviation

User Friendly 

The more complicated the software is, the less likely your team will be to maximize its uses and benefits. Look for a software system that is easy to navigate and integrate into your whole team with it and its uses.

Work Within Your Niche

Select a dispatch software system that provides the most tools and greatest functionality based on your trucking company’s needs and niche. For example, if you focus on retail delivery services, you’ll want a system that integrates with the leading retail software systems, e-commerce tools and has the ability to deal with last-mile deliveries.

Great Customer Service

Even if you select the best truck-dispatching software, you might encounter some situations where you need assistance from the software company. Plan for these unknowns with software that provides outstanding customer service and support. That way, any questions you have will be answered by the company when you need help and support the most. 

Scalable Software

Although many software companies serve specific trucking niches, make sure your software grows with you. Don’t go with an option that’s specifically tailored to small companies only because you might become a large company someday. As you evaluate your options, consider how well the software will grow with you as your needs adapt.

Balancing Act

Selecting the best truck-dispatching software system is a balancing act of performance and pricing.The list above dives into the options these nine trucking dispatch software systems have. When deciding on the right software for you, see whether you can get a full working demo or trial of the product to make sure that it works in your operations pipeline. Don’t cut corners because of prices if something doesn’t have what you need but seems like a good deal — doing double work always costs you more.

FAQ

What is truck dispatch?

Truck dispatch manages loads for carriers, assigning loads to specific trucks and making sure the routing works within the timeframe allotted for the freight.

What does truck-dispatch software do?

Truck-dispatch software allows fleet managers and owner-operators to communicate with drivers remotely in real time while tracking availability.

How do truck dispatchers find loads?

Truck dispatchers find loads from load boards or load brokers.

Get Ultimate Fleet Visibility

Make your fleet safer and more productive with AI dash cams, ELDs, dispatching, driver workflows, and turn-by-turn nav. Our fanatical support team will be with you every step of the way.

Get Ultimate Fleet Visibility

Make your fleet safer and more productive with AI dash cams, ELDs, dispatching, driver workflows, and turn-by-turn nav. Our fanatical support team will be with you every step of the way.