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Best Truck Dispatching Companies

Truck dispatching companies provide helpful services to those in the transportation industry. With the best service, you can yield a number of beneficial services. 

A dispatching service can assist the process of managing freight on behalf of owner-operators or carriers. From finding loads and communicating with brokers to mapping routes and so much more, truck dispatching companies offer unmatched help. 

To guide you in your search for the best service for you, take a look at the best truck dispatching company options below.

Quicklook: Best Truck Dispatching Companies

  • Best For Owner-Operators: Genius Dispatch Featured Ad
  • Best For Long-Term Partnerships: Truck Dispatch 360 Featured Ad
  • Best For Small Loads: Ninja Dispatch
  • Best For All Fleet Sizes: MaxTruckers Dispatch
  • Best For Volume Discounts: Dispatch America

5 Best Truck Dispatching Companies 

As you evaluate truck dispatching companies based on their value, customer service, office support and other features, you might find that the following five companies are at the top of the list. You’ll quickly see why that is as you read more about these companies.

Genius Dispatch

Genius Dispatch

The most economical dispatching service for owner-operators and small freight companies is Genius Dispatch. Users often experience high-paying loads when using this truck dispatch service, which can mean the service ends up paying for itself. Truck drivers who use Genius Dispatch also experience a host of additional services, including invoice management, a number of other management services, detention requests, layovers and set-up packets. With Genius Dispatch, you’ll be in complete control as to whether you accept or deny a load. 

Best For: Owner-Operators

Trucks Available: 

  • Dry vans
  • Reefer 
  • Flatbeds

Rate: 4% to 5% of load value based on the number of trucks

Dedicated Dispatcher: Yes, for fleets with five or more trucks

Broker Credit Check: Yes

Contract Requirements: No

Special Features

  • 24/7 dispatch team fluent in Spanish
  • Personal assistant to ensure on-time payments  
  • Dedicated dispatcher for fleets of five or more tucks
  • Covers all 48 contiguous states

Benefits: 

  • Back office support for paperwork
    • Layovers
    • Lumper fees
    • Set-up packers
    • Detentions 
  • Higher paying loads
  • One of the most affordable options 
  • Fast, easy sign-up process

Disadvantages: 

  • Limited truck types available
  • No broker credit checks 

Truck Dispatch 360

Truck Dispatch 360 has booked more than 30,000 loads and helped truck drivers secure rates of $3 or more per mile. This high-quality service provider, designed with smaller trucking businesses and owner-operators in mind, boasts more than 40 dispatchers. The dispatcher also works to secure the best rates for truckers while helping to  reduce truck paperwork and various other office tasks. With a commitment to service and high-quality relationships, Truck Dispatch 360 aims to build long-term relationships with its clients.

Best For: Long-Term Partnerships

Trucks Available: 

  • Dry vans
  • Step deck
  • Reefer 
  • Flatbeds

Rate: Not available without reaching out for a specific quote

Dedicated Dispatcher: Yes

Broker Credit Check: Yes

Contract Requirements: No

Special Features

  • Can specify what areas you want to drive
  • Personal dispatcher  
  • Manage any unexpected delays
  • Broker communication

Benefits: 

  • Back office support for paperwork
  • Assists with broker packages
  • High negotiated per-mile rates 
  • Emphasis on customer service
  • Ability to set schedules to meet your needs

Disadvantages: 

  • Does not specify exactly how much the rate is
  • Must reach out for quote 

Ninja Dispatch

Ninja Dispatch specializes in dry van, reefer and car hauler loads. With no contracts and a fee of 10% of the gross load value, Ninja Dispatch is a solid, reliable freight dispatcher. You will want to note that the freight dispatcher’s rate is higher than the rate for a number of options, but you will receive good service for the price. The company is also known for booking top-paying loads and helping to connect people to quality freight shipping customers as well as brokers. Many professionals in the industry regard Ninja Dispatch as North America’s best truck dispatch service for dry van, reefer and car haulers as well. 

Best For: Small Loads

Trucks Available: 

  • Dry van
  • Reefer
  • Car hauler loads

Rate: 10% of gross load value

Dedicated Dispatcher: No

Broker Credit Check: Yes

Contract Requirements: No

Special Features

  • Nighttime dispatch
  • Automobile hauling
  • Email and phone dispatch

Benefits: 

  • Excellent communication
  • Efficient and professional service
  • Good company culture reflected in services offered
  • Paperwork handling
  • Ample opportunities to help trucking businesses stay busy

Disadvantages: 

  • Complaints about the management from some employees and truckers
  • Higher pricing model than other options on this list

MaxTruckers Dispatch

The truck driving industry respects and gives great reviews to MaxTruckers Dispatch. Many dispatchers on this list are ideal for smaller operations, but MaxTruckers Dispatch serves larger fleets with higher load volumes. With a flat-rate weekly fee, you will get to experience great rates for the services you receive. Plus, you’ll have access to a dedicated dispatcher along with a virtual office assistant who can aid in improving your efficiency and managing all of the back office paperwork involved when booking loads.

Best For: All Fleet Sizes 

Trucks Available: 

  • Dry vans
  • Reefer 
  • Flatbeds

Rate: 

  • $225 per week per truck for any number of loads
  • No fixed percentage
  • Seven-day free trial

Dedicated Dispatcher: Yes

Broker Credit Check: Yes 

Contract Requirements: 

  • Yes
  • Weekly contract
  • Can start with a 7-day free trial 

Special Features

  • Built-in route analyzer 
  • Same-day payment options 
  • Start-up bonus

Benefits: 

  • TrustPilot rating of 4.9 stars 
  • Dedicated dispatcher
  • Higher average rate per mile  
  • Excellent broker negotiations
  • Easy to budget for

Disadvantages: 

  • High monthly price and contract for short loads or infrequent hauls 
  • Complaints of slow response times when setting up service 

Dispatch America

Dispatch America helps trucking companies reduce their back office work and improve their performance, all while allowing their teams to focus on driving. The company is well known for its stellar customer service as well as additional service options that help trucking companies stay in business. Some of the additional services that you can receive from Dispatch America include a driver ELD program, fuel advances and back office support. 

Best For: Volume Discounts

Trucks Available: 

  • Dry van
  • Flatbed
  • Step-deck
  • Refrigerated
  • Power-only

Rate: 

  • Not disclosed 
  • Option to select load-based rates vs flat weekly rates 
  • Volume discount availability 

Dedicated Dispatcher: Yes

Broker Credit Check: Yes

Contract Requirements: No

Special Features

  • Complete back office work:
    • Shipper and broker agreements
    • Carrier packets
    • Check customer 
    • Broker credit 
  • Volume discounts for fleets
  • Personal online tracking software

Benefits: 

  • Best-in-class, all-around back office service 
  • Flexible payment options
    • Pay-per-load 
    • Pay-per-week
  • Driver ELD program
  • Fuel advances
  • Free load board postings

Disadvantages: 

  • Less proactive than other dispatchers 
  • Higher fees than other options 
  • Fewer high-paying load options 

What Is a Truck Dispatching Company?

Truck dispatching companies help with scheduling freight deliveries and arranging for pick-ups. Whether for a percentage of each load or for a flat rate, these companies can keep owner-operators and small trucking companies busy by finding and negotiating loads for them. 

Dispatch companies can schedule truck drivers, communicate shipping details and arrange other information with shippers. You’ll also receive efficient driver routes and back office support, which will reduce the overall paperwork that your company has to worry about or complete.

While the core service offered by dispatch companies is the ability to find freight loads, most companies offer a wide array of other services. For instance, compliance checks and customer service are common services that they provide. 

How Does a Truck Dispatching Company Work?

When you work with a truck dispatching company, you’ll get to partner with a company that works on your behalf. These trained and skilled professionals review load boards or use business connections to find high-quality loads. 

From there, they typically negotiate rates and details for those loads. Your dispatch team will also handle all of the details involved in the freight process as well.

Most dispatchers utilize computer software that tracks deliveries when they are en route. That way, they can communicate information between shippers and carriers alike to make sure the goods arrive within the promised timeline. Equally so, the other goal is to deliver the items in good shape as well.

If an issue arises, the dispatch team will offer support and assist drivers who need to be rerouted. They will also communicate with the shipper about weather delays or vehicle problems that might impact the terms of the contracts as well. The constant stream of communication that shippers engage in can help carriers provide better customer service to shippers, resulting in high-quality, long-term relationships.

Factors To Consider With Truck Dispatching Companies

As you evaluate whether you want to hire a dispatch company or opt for self-dispatching instead, consider the following factors. Doing so can help you find out which company provides the greatest value and has the highest potential of benefitting your company.

While self-dispatch can ensure that you keep all of the profits your company generates, spending money on a service can ensure that you receive the highest quality loads at the best price. It can also improve the customer service that you provide to shippers. Also, with route planning and back office support, you might find that hiring a service will improve your company’s efficiency as a whole.

Customer Service

Without impeccable customer service, you’ll struggle to maintain your relationship with shippers. By using a dispatch service, you can increase your communication with shippers and ensure you meet the expectations outlined in your freight contract.

Just keep in mind that the dispatch service will represent you and your company when communicating on your behalf. So, as you look for the best partner to pair with your business, ensure that the company is skilled at interacting with customers and completing all paperwork with utmost levels of accuracy. 

That way, you won’t be worried about the fact that the team is an extension of you and your business. As such, it will represent your business effectively. 

Services Offered

Truck dispatch companies offer a wide variety of additional services that are designed to meet the needs of various trucking businesses, no matter their size or type. While you might not think you need a certain service now, consider how those services might serve you in the future as you evaluate dispatch companies.

The most basic services that dispatch companies offer are booking loads and scheduling deliveries. That said, some advanced services that you might consider requesting if your dispatcher provides them include planning routes, hiring drivers and interfacing with end customers. 

Take some time to learn all about the dispatch services you’re thinking of working with before you select one as your partner. That way, you can ensure that your business is future-proofed.

Cost

Dispatch services vary greatly in terms of how much they cost and how they go about processing bills. Some companies will take a percentage of the total revenue they bring in for your company, while others simply charge a flat weekly or monthly fee. A third option is when companies scale their pricing based on load types and volumes.

Ultimately, you will want to make sure the company’s fees are affordable for you and your business. Consider the expenses you are already responsible for and decide if you can afford to reduce your per-load profit margins.

While this may be hard to factor in, many dispatch companies are expert negotiators and they can secure higher per-mile rates. Oftentimes, these increased income levels help services pay for themselves. 

Additionally, services can also aid in the process of ensuring that your business stays busy, which can mean you have an influx of income. This is yet another financial factor to consider.

Contract

Some dispatch services require a contract. That contract can be short, as is the case of a week when billing a flat weekly rate. They can also be longer, such as contracts that last for a month or even a year. 

Longer contracts require more commitment. For newer or smaller operations, this might be more challenging since you’re still going to be so unsure as to what the future holds. That said, consider how long you can commit to paying for the service when reviewing your options. 

Broker Credit Check

Freight brokers have a broker credit score, which is different from traditional credit scores. Still, this score specifically relates to the trucking industry. It can help truck drivers and carriers decide on how risky it will be to work with the broker. 

The score factors in a number of key elements, like the number of days it generally takes for the broker to pay after the driver completes the load. You will want to ensure that you work with brokers who have high broker credit scores.

Many experts in the industry recommend only working with brokers with scores of 87 or higher. However, at the end of the day, you should always evaluate your own risk factors when deciding what is best for you.

Secure Better Rates and Stay Busy With a Dispatch Service

Truck dispatching services offer many great benefits to owner-operators and carriers alike. Above all, the greatest benefit is that they can often secure higher rates, which will then help companies pay for the dispatch service. 

Additionally, your trucking business will stay busy with the types of loads that interest you the most, which can mean your bottom line receives a boost as well. Make sure you review the aforementioned list of the five best dispatch options when looking to choose the one that is best for your business.

FAQ

How Do Dispatchers Find Loads?

Dispatchers work with brokers and load board scouts to find loads. Sometimes they will represent shippers directly to book loads. Dispatchers also often search load boards themselves or enter your truck data directly into load boards.

Should I Hire a Dispatcher?

That depends on your business needs. Dispatchers can smooth communication between parties and ensure loads are ready when you are, improving business efficiency. However, whether the rates they charge are worth the service is unique to every business and depends on priorities and current load volume.

How Much Does a Truck Dispatching Service Cost?

Some truck dispatching services charge a flat rate like $50 per load or $225 per week. However, most truck dispatching companies will charge a percentage of income for each load, usually 5% to 10%.

We get the loads, You drive

We make sure you get the best freight at the best rate and get paid on time.

We get the loads, You drive

We make sure you get the best freight at the best rate and get paid on time.