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Make sure your truck roadside assistance includes these 6 features

When you’re on the road, the last thing you want is a breakdown in the middle of nowhere. That’s why having reliable truck roadside assistance is a must. This article will highlight six key features your provider should offer to ensure you get the coverage you need when you need it.

And when you’re finished reading, check out the other articles in our ‘Truck roadside assistance’ series:

What is truck roadside assistance?

Semi truck roadside assistance programs provide help to truck drivers who experience breakdowns or other problems with their vehicles while out on the road. Roadside truck assistance companies offer services like tire changes, jump starts, lockout service, fuel delivery, and minor emergency roadside truck and trailer repairs. Drivers can contact their semi truck breakdown service by phone or through a mobile app and a technician will be dispatched to their location to provide help. 

The goal of roadside assistance for semi trucks is to get the vehicle operational again quickly so the driver can get back on the road. It provides an important safety net for truckers in the event of an unexpected issue during a haul. Commercial truck roadside assistance plans allow trucking companies to have access to reliable help whenever and wherever they might have an emergency with a truck on the road.

How roadside assistance for trucks works

Imagine a scenario where a semi truck is traveling on a highway and experiences a sudden mechanical failure. The truck driver, realizing the truck won’t move, safely maneuvers to the side of the road and calls their roadside assistance provider. 

Here’s how the assistance process might unfold:

  1. Initial call: The driver contacts the heavy truck roadside assistance service, providing details about their location and the issue. The service confirms the driver’s membership and dispatches help.
  2. Assessment: A roadside assistance technician arrives in a vehicle equipped to handle semi trucks. They assess the situation, checking if the problem can be fixed on the spot or if towing is needed.
  3. On-site repair attempt: If it’s a repairable issue, like a tire blowout or a minor mechanical problem, the technician attempts a roadside truck repair. This might involve replacing a tire or making quick mechanical adjustments.
  4. Towing service: If the truck requires more extensive repairs, the technician arranges for a tow. Given the size of a semi truck, a heavy-duty tow truck is called to the scene.
  5. Transportation and follow-up: The truck is towed to a nearby repair facility specializing in large vehicles. The driver is offered transportation to a safe location if needed. The best commercial truck roadside assistance companies follow up to ensure the truck is repaired and the driver is back on the road.

Throughout this process, the priority is ensuring the driver’s safety and minimizing downtime, crucial in the trucking industry.

6 ‘must-have’ tractor trailer roadside assistance features

When you’re on the road driving a big rig, few things can be as disruptive and stressful as a breakdown. Along with the financial concerns, your reputation and regulatory compliance are at stake. That’s why having a reliable box truck roadside assistance service is crucial.

But not all roadside assistance is created equal. Here are the key features you should look for when choosing a provider.

Fast response time 

The top priority in any roadside scenario is getting help to your location quickly. The best roadside assistance for semi trucks should be able to dispatch a technician within 30 minutes or less of your call. The faster they can get to you, the sooner you’ll be back on the road.

24/7 availability 

Truckers operate on tight schedules and breakdowns don’t follow business hours. You need 24 hour truck roadside assistance to ensure you get help when you need it. Make sure they have a live call center ready to take your call no matter when it comes in.

Nationwide coverage 

As a long-haul trucker you could experience a breakdown anywhere, so your roadside assistance needs to have broad reach. Check that the big truck roadside assistance provider you’re considering has network coverage across the U.S. and Canada so you know you’re covered.

Variety of services 

Look for a full menu of roadside semi truck repair offerings like tire changes, winch-outs, jump starts, fuel delivery and more. The right provider will be equipped to handle any truck roadside repair situation you encounter.

Experience with commercial vehicles

Trucks have unique needs compared to passenger vehicles. Make sure your commercial truck roadside assistance insurance provider has certified technicians trained specifically in dealing with large commercial vehicles. Their expertise can get you back up and running efficiently.

Affordable plans 

Cost will also come into play when choosing assistance. Look for reasonable monthly fees and avoidance of surprise charges. The right provider won’t break the bank.

How much does truck roadside assistance cost?

The cost of truck roadside assistance can vary depending on the provider, coverage, and services included in the plan. Here are some typical costs:

  • Membership fees: Many providers charge an annual membership fee to access their roadside assistance services. Fees can range from $50-$150 per year for basic coverage.
  • Per-service fees: Some plans charge additional fees every time roadside service is utilized. These per-service fees often range from $50-$100.
  • Tiered plans: Companies offer different tiers of coverage at different price points. A basic plan may be $100 per year while a premium plan with expanded services could cost $250 per year.
  • Pay-per-mile plans: Some plans charge based on mileage rather than a flat fee. Rates typically range from $.01-$.05 per mile. So at $.03 per mile, a trucker driving 100,000 miles per year would pay $3,000 annually.
  • Vehicle size: Larger commercial vehicles like semi trucks often incur higher fees than smaller fleet vehicles. Extra equipment and time is required to service bigger trucks.
  • Types of services: Specialized services like major repairs, extended towing, and delivery of extra fuel carry additional fees above membership costs.
  • Contracts: Multi-year contracts can lower per-service rates but result in higher overall costs. Month-to-month flexibility is more expensive.

With many factors affecting pricing, most truckers pay between $100-$250 per vehicle annually for basic diesel truck roadside assistance covering common needs like tire changes, jump starts, and short towing. Comprehensive coverage for urgent repairs and extended towing can cost up to $600 per truck yearly.

A little research goes a long way

By keeping the key features outlined above in mind as you search for truck roadside assistance, you can find a service that provides the experience, availability and reliability you need to stay on the go. Don’t get stuck with unreliable roadside assistance for commercial trucks. Do your research to ensure you’ve got dependable help ready when you need it.


What is semi truck breakdown insurance?

Semi truck breakdown insurance provides financial protection in the event your truck has a mechanical failure while on the road. Policies help cover costs like towing, labor, and parts to get your rig back up and running.

Is roadside assistance truck repair insurance worth it?

Roadside assistance is usually worth the investment for truckers as it provides peace of mind by giving access to reliable help whenever a breakdown occurs. Roadside assistance for box trucks can quickly get you back on the job and prevent costly delays. 

Should I get a commercial truck roadside assistance membership?

With the frequency of breakdowns in heavy commercial vehicles, having a roadside assistance membership is recommended to avoid paying high fees for each call. Commercial truck roadside assistance programs provide guaranteed roadside help whenever you need it at an affordable annual cost.

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