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Are you losing money with the wrong TMS software?

Navigating the complexities of transportation logistics can be daunting, and the right transport management services can be a game-changer. However, not all TMS solutions are created equal, and choosing the wrong one could actually cost you money.

This article explores how the wrong TMS software can impact profitability, from inefficiencies to missing capabilities that drain your resources. Keep reading to find out if your current system is helping you thrive — or holding you back.

What is TMS software?

TMS stands for transport management system. Transport management systems manage the logistics of transporting goods from origin to destination. They streamline shipping operations by automating tasks like route planning, carrier selection, and load planning. 

The software also provides real-time tracking, so businesses can monitor shipments and adjust plans as needed. Some TMS solutions offer features like freight payment and auditing, helping to reduce costs.

Companies can integrate logistics and transport management software with other systems like ERP or WMS to improve data flow. Top transportation management systems can offer analytics for optimizing routes and identifying inefficiencies. This allows businesses to make data-driven decisions, reduce shipping costs, and improve customer service. 

Overall, the best TMS systems enhance the efficiency and reliability of a company’s transportation operations.

TMS features

The best transport management systems offer a wide array of features designed to streamline and optimize shipping operations. These functionalities aim to make the entire transportation process more efficient and cost-effective.

  • Route planning: Optimizes routes for quicker, cost-effective deliveries.
  • Carrier selection: Chooses the best carrier based on cost, reliability, or speed.
  • Load planning: Maximizes the use of available cargo space in a vehicle.
  • Real-time tracking: Tracks shipments in real time, improving visibility and accountability.
  • Freight audit: Checks invoices for errors, preventing overcharges.
  • Reporting and analytics: Provides data on transportation metrics, aiding in decision-making.
  • Rate management: Compares shipping rates from various carriers to select the most economical option.
  • Compliance management: Ensures adherence to regulations, reducing legal risks.
  • Inventory management: A TMS integration with WMS offers better control over stock levels.
  • Customer portal: Allows customers to track their own shipments and view delivery details.

Benefits of a TMS

TMS benefits are multifaceted, offering advantages that touch upon cost, efficiency, and customer satisfaction. 

One of the most immediate TMS transportation benefits is cost savings. By automating route planning and carrier selection, a TMS helps companies minimize shipping costs and make the most of available resources, like cargo space. This automation also leads to increased operational efficiency. Manual tasks that would take hours to complete can be automated, freeing staff to focus on more strategic, revenue-generating activities.

Visibility is another key benefit. Real time tracking features offer a clear view of where shipments are at any given moment. They provide both businesses and their customers with peace of mind and allows for quick responses to delays or other issues. This enhanced transparency fosters customer satisfaction, as clients can easily track their shipments and receive more accurate delivery estimates. 

Moreover, the data analytics capabilities of TMS supply chain software enable companies to make data-driven decisions. Detailed reports can reveal bottlenecks, inefficiencies, or trends, providing valuable insights for optimizing operations.

The software often comes with robust compliance management features, helping companies navigate complex shipping regulations and avoid costly fines or legal troubles. Additionally, most TMS solutions are designed to easily integrate with other enterprise software like ERP and WMS. This creates a seamless flow of data across departments, eliminating data silos and improving overall operational efficiency.

Furthermore, TMS software scalability means that as a business grows, the system can adapt to more complex needs without requiring an overhaul. Lastly, the environmental benefits shouldn’t be overlooked. Optimized routing can lead to lower fuel consumption, aligning with sustainability goals.

Why the wrong TMS software affects broker and carrier profitability

Freight brokerages

Choosing the wrong TMS can have a significant impact on the profitability of a freight broker. Inefficient features or lack of essential capabilities in a TMS system for brokers can result in bottlenecks and increased costs.

  • Reduced margins: If the TMS can’t effectively compare carrier rates, brokers might miss out on the most cost-effective options.
  • Time waste: A lack of automation for quoting, booking, and other processes can result in more manual work, wasting valuable time.
  • Poor tracking: Inadequate real-time tracking can lead to a lack of visibility, making it challenging to manage shipments and resolve issues promptly.
  • Customer dissatisfaction: Without reliable tracking and efficient service, customer satisfaction may decrease, risking long-term client relationships.
  • Limited scalability: If the TMS can’t handle increasing volume or complexity, it can limit the broker’s ability to grow and capitalize on market opportunities.
  • Data inefficiency: Poor analytics and reporting can hinder decision-making, impacting negotiations with carriers and shippers, and affecting profitability.
  • Billing issues: A TMS for freight brokers without a robust invoicing and audit feature may result in billing errors. This, in turn, can lead to disputes and delayed payments.
  • Incomplete integrations: Difficulty in syncing the TMS with other systems like CRM or accounting software can create data silos, reducing operational efficiency.
  • Opportunity costs: A bad TMS can result in missed opportunities, whether it’s failing to onboard new clients quickly or not capturing real-time market trends.
  • Legal risks: Poor compliance features can expose brokers to legal issues, affecting reputation and incurring fines or legal fees.


The wrong TMS selection can have multiple negative impacts on carrier profitability too. A poor fit may lack essential features, leading to inefficiencies that eat into profits.

  • Inaccurate route planning: Poor route optimization can lead to higher fuel costs and more wear and tear on vehicles.
  • Carrier mismatches: If the TMS can’t effectively match shipments with the right carriers, it can lead to higher shipping costs.
  • Time-consuming processes: Lack of automation requires manual input, taking staff time that could be spent on revenue-generating activities.
  • Lack of visibility: Without real-time tracking, it’s harder to manage exceptions, which can result in customer dissatisfaction and potential loss of business.
  • Reduced data insights: Without robust analytics, making data-driven decisions to improve operations becomes challenging.
  • Compliance risks: Inadequate compliance features can lead to legal issues, fines, or revoked licenses, severely affecting profitability.
  • Integration issues: Difficulty in integrating with other business systems can result in data silos and inefficiencies.
  • Poor scalability: If the TMS can’t adapt to growing or changing needs, it may require another investment sooner than anticipated.
  • Billing errors: Lack of an effective freight audit system can result in overcharges and billing disputes, eroding profit margins.
  • Customer losses: Poor service caused by TMS limitations can result in losing customers to competitors offering better service and tracking.

In summary, the wrong TMS for trucking can result in operational inefficiencies, reduced customer satisfaction, and even legal risks. These drawbacks can significantly impact a company’s profitability.

Don’t leave money on the table with the wrong TMS software

Overall, TMS companies provide a comprehensive suite of benefits that help businesses improve their bottom line while enhancing customer service and compliance. But choosing the wrong freight TMS platforms can result in increased costs, reduced efficiency, and missed opportunities for maximizing revenue. Ultimately, this affects both freight carriers’ and brokers’ profitability.

By taking the time to identify the best transportation management systems, you can avoid many of the TMS optimization mistakes that can negatively impact your bottom line.


Which companies use TMS?

Companies across various industries like manufacturing, retail, and logistics use TMS software. Even smaller businesses and individual freight brokers find value in using TMS for their shipping needs.

Why use a TMS software?

Using TMS software streamlines shipping processes and reduces operational costs. It also enhances visibility, customer satisfaction, and allows for data-driven decision-making.

What is the difference between TMS and WMS?

TMS (transportation management system) focuses on the planning, execution, and optimization of moving goods. WMS (warehouse management system) deals with inventory control, storage, and order fulfillment within a warehouse.

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