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How to choose the best TMS software for brokers

Selecting the best TMS software for brokers is crucial in the logistics industry. The technology can greatly influence operational efficiency, cost management, and customer satisfaction. Given the multitude of options available in the market, making an informed choice can be a complex and often overwhelming task. 

This article aims to guide brokers through the key considerations and essential features to look for in TMS freight broker software. It will help you make a decision that aligns with your business needs and growth objectives.

And when you finish reading, check out the other articles in our ‘TMS freight broker software’ series:

What is a transportation management system?

A transportation management system (TMS) is a software solution designed to facilitate and optimize the planning, execution, and monitoring of the movements of goods. TMS software solutions are used by a variety of stakeholders in the logistics and transportation industries. They help shippers, carriers, and brokers manage operations more efficiently and cost-effectively.

TMS freight brokerage software often includes functionalities for route planning, load optimization, freight audit and payment, order visibility, and carrier management, among other features. It aims to streamline the entire process from the point of origin to the point of consumption. The best TMS systems enable better decision-making, improved customer service, and cost savings.

What is a freight broker?

A licensed freight broker is an individual or company that serves as an intermediary between shippers who have goods to transport and carriers who have capacity to move them. 

The broker’s main role is to help shippers find reliable carriers that are willing to transport goods at an acceptable price. Conversely, they help carriers fill their load capacities. Essentially, a freight broker acts as a facilitator in the shipping process, using their expertise and network to ensure that both parties meet their needs efficiently.

Freight brokers don’t own the vehicles used in transportation; rather, they specialize in logistics and coordination. Their tasks may include negotiating rates with carriers, booking or scheduling shipments, ensuring compliance with transportation laws and regulations, tracking and tracing shipments, and resolving any issues that arise during shipping.

They are typically compensated through commissions, earning a percentage of the total cost of transactions they facilitate. Given the logistical challenges involved in shipping, including legal requirements, the role of a freight broker is essential in making the process smoother and more cost-effective for shippers and carriers.

Which TMS features are most important for freight brokers?

Given the unique aspects of a freight broker job description, the best TMS software for carriers isn’t necessarily best for brokerages. Here are some of the most important functions to look for in transportation management software for freight brokers:

  • Real-time tracking and visibility: Knowing the real-time location of shipments is crucial for brokers, as it allows them to keep their customers informed and manage any disruptions promptly.
  • Carrier management: Being able to efficiently manage and communicate with various carriers is key for brokers. This includes carrier selection, rate negotiations, and performance monitoring.
  • Load matching and optimization: Features that help brokers match freight with the most appropriate and cost-effective carriers can significantly enhance efficiency and profitability.
  • Automated quoting: A good TMS will allow brokers to quickly generate and send quotes to shippers, saving time and reducing the risk of human error.
  • Compliance management: Ensuring that all carriers are compliant with legal and safety regulations is critical. Compliance management tools can help track necessary certifications, insurances, and other important documents.
  • Order management: The ability to easily create, modify, and track orders can make the daily operations of a broker much more efficient.
  • Customer relationship management (CRM): While not traditionally a part of TMS, CRM functionality can be beneficial for tracking interactions with shippers and carriers, maintaining a history of transactions, and identifying opportunities for upselling or improving service.
  • Analytics and reporting: The ability to analyze and report on your operations is crucial for making data-driven decisions. Make sure the TMS broker software offers a robust analytics and reporting functionality.
  • Financial management: Features that help in auditing, invoicing, payments, and cost analysis can play a significant role in maintaining profitability.

By focusing on these capabilities, brokers are better equipped to find a system providing the greatest benefit to their operations.

How to pick the best TMS software for brokers

Choosing a TMS is a critical decision for freight brokers because it directly impacts their operational efficiency, cost-effectiveness, and quality of customer service.

Here are some considerations to guide in the selection of TMS transportation software:

  1. Business requirements: First and foremost, the chosen software should meet your business needs. This involves considering the size of your operations, the volume of freight you handle, and the services you provide. It would be a good idea to create a list of essential features you need in your TMS.
  2. Scalability: As your business grows, your TMS should be able to scale up to meet your increasing demands. Make sure the TMS provider offers options to add features, integrations, or users without significant cost increases or performance declines.
  3. Ease of use: The user interface should be easy to use, so your staff can learn it quickly. A complicated or non-intuitive system can slow down processes and lead to errors.
  4. Integration capabilities: The TMS should be capable of integrating with your existing systems. These nay include, for instance, ERP (Enterprise Resource Planning), CRM, and other logistics software. Seamless data flow between different systems is crucial to maintain operational efficiency.
  5. Customer support: Good TMS software providers should offer robust customer support to address any issues you may encounter. Check out reviews or ask for references to evaluate their customer support.
  6. Security: The best software for freight brokers should have robust security features to protect sensitive company and customer data.
  7. Cost: Finally, evaluate TMS software price. This includes both the purchase or subscription cost, and the cost of implementation, training, maintenance, and updates.

The top TMS software for freight brokers depends on you

In conclusion, the best freight broker software depends on the specific needs of your business. Take time to analyze your requirements, conduct market research, and ask for product demonstrations. Doing so empowers you to make an informed decision.


Do freight brokers need a TMS system?

Yes, a transportation management system (TMS) is highly beneficial for freight brokers to streamline their operations and improve efficiency. A TMS helps in carrier selection, real-time tracking, compliance management, and other crucial tasks. Many consider it to be an essential tool for modern freight brokers.

What software do brokers use?

Freight brokers commonly use transportation management systems (TMS) for most logistical needs, along with customer relationship management (CRM) software for managing client interactions. Some may also use accounting software for financial management and tracking.

Who uses TMS systems?

Transportation management systems (TMS) are used by a variety of stakeholders in the logistics and supply chain industries. These include shippers, carriers, and freight brokers. These systems also find applications in manufacturing, retail, and any sector that relies heavily on the transportation of goods.

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